We understand that plans can change, and sometimes cancellations are unavoidable. If you need to cancel your payment for any services booked on our wedding website, please refer to our payment cancellation policy outlined below:
1. Cancellation Period
The cancellation period is subjected to vendors and varies according to the each and every vendor.
2. Cancellation Process
To cancel your payment, please contact our customer support team at firstname.lastname@example.org. Kindly provide your booking details, including the transaction reference number and the reason for cancellation.
3. Refund Eligibility
Refunds for cancellations will be processed based on the vendor criteria. The cancellation is stated according to the vendor and as claimed by the partial and full refund will be varied.
4. Refund Processing
Refunds will be processed within 4 business days after receiving your cancellation request.
5. Change of Event Date
In case the event date changes, and you wish to reschedule your booking, please contact our customer support team to discuss your options. Rescheduling is subject to availability.
6. Force Majeure
In rare cases of unforeseen circumstances such as natural disasters, extreme weather, or other force majeure events, our cancellation policy may be adjusted. Our team will communicate any changes in such situations.
7. Policy Updates
Our payment cancellation policy is subject to change without prior notice. Please refer to the policy on our website at the time of cancellation for the most up-to-date information.
We strive to provide excellent service and understanding during what can be a challenging time. If you have any questions or concerns about our payment cancellation policy, please don't hesitate to reach out to our customer support team.
Thank you for considering our services, and we hope to be a part of your special day.